Ordering and Returns Policy

David James Kitchens / Ordering and Returns Policy


Most orders are dispatched within 2 working days of receiving your order unless we are experiencing extremely busy times, for example Christmas holidays. Please allow a few extra days during these periods. We make every effort to deliver your goods in the shortest time possible. If the item which you order is out of stock, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait.

If you would like to collect in person, you can collect from our factory in Pulloxhill, Bedfordshire, just 5 minutes from Junction 12 on the M1, or alternatively at our shop in Olney, Buckinghamshire, located 10 minutes from Milton Keynes. Drop us a line and we can arrange a time that suits you. Your P&P will be refunded after collection. You can reach us via email at info@davidjameskitchens.co.uk or call us on 01525 722230.

Post and Packaging Costs are as Follows:

£2.50 for orders between £0-£9.50

£4.95 for orders over £9.50

Pricing Policy

All prices are correct at the time of going to press, inclusive of VAT at the current rate. We do, however, reserve the right to change the price and specification of products without prior notice.

Guarantee and Returns

We hope that you will be totally happy with your order. But on the rare occasion you are unhappy, please notify us within 24 hours of receipt either by phone or email. Items should be returned in their original condition within 7 days.

Please note that we are not responsible for return postage so we recommend that you obtain proof of postage for high value items, we would also recommend that you use registered post.

We will process your refund as soon as we receive your parcel. We will not grant a refund or exchange on any product that fails to reach us.